Customer Support

Phone: (857) 453-5800


Support FAQS

Logging In

  • Both User Name and Password are cAsE-sEnSiTiVe.
  • Make sure that you are not using your browser's "Auto-fill" option, as it may have saved incorrect login information.

Browser Issues

  • PowerAdvocate functions in most web browsers however using browsers other than Internet Explorer versions 9, 10, 11 may cause certain functionality to work unexpectedly. Should you encounter problems, PowerAdvocate support may be unable to provide assistance until the issue has been replicated in a supported version of Internet Explorer.
  • Using the back button can cause issues; use the navigation links within the application.
  • Make sure your Internet Explorer settings are set to allow pop-ups from PowerAdvocate.

1. In Internet Explorer, click the Tools menu and choose Internet Options.

2. Click the Privacy tab.

3. In the Pop-up Blocker section, click Settings.

4. Type in the first field and click Add.

5. Click Close and then click OK.

Additional Documentation


Helpdesk Hours

Please note that Helpdesk Support is available during the hours of 8 a.m. to 8 p.m. (Eastern Time) Monday through Friday, except on the days listed below:

Monday, January 1, 2018 New Year's Day
Monday, February 19, 2018 President's Day
Monday, May 28, 2018 Memorial Day
Wednesday, July 4, 2018 Independence Day
Monday, September 3, 2018 Labor Day
Thursday, November 22, 2018 Thanksgiving Day
Friday, November 23, 2018 Day after Thanksgiving
Monday, December 24, 2018 Day before Christmas Day
Tuesday, December 25, 2018 Christmas Day